UNLOCKING THE MEDIATING ROLE OF PSYCHOLOGICAL DISTRESS OF COVID-19 IN BETWEEN WORK OVERLOAD DURING COVID-19 AND MENTAL WELL-BEING UNDER THE MODERATING ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT.

http://doi.org/10.46536/jpumhs/2023/13.03.454

Abstract

OBJECTIVE: To explore the impact of workoverload through the psychological distress of COVID-19

on the mental well-being of paramedics under the moderating role of perceived organizational support.

METHODS: Paramedics working at public hospitals during the COVID-19 pandemic are selected as the

target population to get the response with the help of standardized tools in the form of the questionnaire.

RESULTS: The control variables were introduced, revealing a modest contribution β = 0.07 to the

variance in Mental Well-being. POS exhibited a significant positive relationship β = .296 with Mental

Well-being, emphasizing the crucial role of organizational support in promoting paramedics' well-being.

Conversely, PD demonstrated a negative relationship β = -.241 with Mental Well-being, highlighting the

adverse impact of psychological distress on paramedics' overall well-being. However, WL did not exhibit

a statistically significant relationship with Mental Well-being β = .089, ns. The interaction term between

POS and WL showed a substantial positive relationship β = .745, indicating that when organizational

support and workload interact positively, it significantly enhances paramedics' Mental Well-being.

Conversely, the interaction term between POS and PD revealed a negative relationship β = -.318,

emphasizing that a supportive organizational environment can mitigate the negative impact of

psychological distress on well-being. CONCLUSION: The finding indicates that work overload during

COVID-19 negatively impacted paramedics’ mental well-being through the psychological distress of

COVID-19. Perceived organizational support has a moderatingrole in the psychological distress of

COVID-19 and mental well-being.